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TERMS & CONDITIONS

PLEASE TAKE TIME TO READ THROUGH OUR TERMS AND CONDITIONS. PLEASE DON’T HESITATE TO CONTACT US IF YOU HAVE ANY QUERIES.

THE AGREEMENT

You are required to sign a ‘Scope of Work’ which will form the basis of the contract. Any subsequent variations may be subject to additional charges unless notified and agreed prior to installation with your Sales Representative.

PAYMENT TERMS (installations)

Our standard payment terms are 75% deposit on initial order, and the full balance paid 10 working days before installation for all equipment ordered. Items not paid for will not be installed. For leasing contracts, a deposit is still applicable and will be discussed on approval of funding. AP must be told of any changes to the funding source in writing.

If you order branded equipment or products made especially to your specification, this will not be able to be cancelled once the order has been passed to the AP manufacturing team and therefore charged in full.

The equipment will remain AP property until the invoice payment is paid in full.

HOW TO PAY US by bacs/debit card

  • A/C Number: 22153475
  • Sort code: 40 40 01.
  • Please put ‘Account Reference’ as the payment reference.

NB, We no longer accept cheques.

LATE PAYMENT PENALTIES

Should a customers account fall into arrears, AP will exercise the right to add interest and the cost of recovering the debt onto the invoice amount as below:

  • Daily interest rate = Invoice amount x (Bank of England base rate + 8%) / 365

The cost of recovering debt is as follows:

  • Debts up to £999.99 = £40 charge
  • Debts between £1,000 – £9,999.99 = £70 charge

Debts of £10,000 or more =£100 charge

CLAIMS

If there is a problem with any equipment AP delivers to the customer (e.g. missing parts, damaged or not what ordered), email info@aperformance.co.uk within 24 hours of receiving it.  Please include a copy of the Delivery Note / Invoice and, if possible, photos of the product and problem.  If goods are damaged on arrival from a courier, the customer must sign the driver’s docket as damaged. If the docket is signed clear or unchecked, then they are considered to have been delivered in perfect condition.

RETURNING EQUIPMENT

In the unlikely event of needing to return equipment, email info@aperformance.co.uk within 14 working days of the equipment being received, with the invoice number and details of what is being returned. AP will not be able to take equipment back if:

  • It’s been made or ordered especially for you (e.g., branded goods).
  • It is in any way unfit for re-sale.

Upon contact, AP will let the customer know if able to take the equipment back, and how to send it.

Unless the equipment is faulty or has been sent to the customer by mistake, AP will not be able to reimburse you for the cost of returning it to us and will refund the cost of the equipment only.

INSTALLATION

If AP are installing the equipment, it is the customers responsibility to make sure that the area is completely ready for safe installation and that all building work/preparation is finished by the time AP engineers arrive on site.  AP understand that building work can over-run, however we require a minimum of 48 hours notice to delay an agreed install date.

If this delay results in us incurring unavoidable costs e.g. storage or forklift hire, manpower, transport, accommodation, equipment storage costs, then these will subsequently be charged to the customer.

 

On completion, AP requests that the customer inspects the work done and confirms that it is to an acceptable standard. Any concerns should be raised with AP engineers while on site.  Work is to be formally signed off and accepted at this point.

OUR QUALITY GUARANTEE

Used properly all equipment comes with a comprehensive warranty.  Equipment should be serviced regularly, and AP is able to offer Service Agreements.  For information, please speak to your sales representative.

Thank you for taking the time to read this. We look forward to doing business with you.