Terms & Conditions

Please take time to read through our terms and conditions. Don’t hesitate to contact us if you have any queries.

The Agreement

You will be required to sign a ‘Scope of Work’ which will form the basis of the contract. Any subsequent variations may be subject to additional charges unless notified and agreed prior to installation.

Payment Terms

Our standard payment terms are 50% on initial order, and the full balance 14 working days before installation. Equipment not paid for will not be installed. For leasing contracts, a deposit is still applicable and will be discussed on approval of funding. We must be told of any changes to the funding source in writing.

If you order equipment that’s branded or made especially for you, you won’t be able to cancel it and we’ll charge you in full for it, once your order has been passed to our manufacturing team.

Until you’ve fully paid our invoice for equipment and installation, the equipment will continue to be our property.

How to Pay Us

  • BACS/debit card– A/c Number 22153475, Sort code 40 40 01. Please write your ‘Account Reference’ as the payment reference.
  • Credit Card – we’ll have to charge you 2% on top of the invoice total to cover our processing costs. This 2% charge will be subject to VAT.

NB, We no longer accept cheques.

Late Payment Penalties

If you don’t pay us within this timescale, we’ll exercise our right to add interest and the cost of recovering the debt on to the invoice amount as below:

  • Daily interest rate = Invoice amount x (Bank of England base rate + 8%) / 365

The cost of recovering the debt is as follows:

  • Debts up to £999.999 = £40 charge
  • Debts between £1,000 - £9,999.99 = £70 charge
  • Debts of £10,000 or more = £100 charge


If there’s a problem with any of the equipment that we deliver to you (e.g. some is missing, damaged or not what you ordered), you’ll need to email us at sales.support@aperformance.co.uk within 24 hours of receiving it. Please include a copy of the Delivery Note / Invoice and, if possible, photos of what’s wrong. If goods are damaged, you must sign the driver’s docket as DAMAGED. If the docket is signed clear or for unchecked they are considered to have been delivered in perfect condition, and NO CLAIM can be entered. All damage must be reported within 24 hours. Unfortunately, you won’t be able to claim for problems with Equipment if it’s signed for as ‘unchecked’.

Returning Equipment

If you want to return the equipment, you’ll need to email us at sales.support@aperformance.co.uk within 10 working days of the date of the invoice, with the invoice number and details of what you’d like to return. We won’t be able to take the equipment back if:

  • It’s been made or ordered especially for you (e.g. branded goods)
  • It is in any way unfit for re-sale

Once we’ve received your email, we’ll let you know if we’re able to take the equipment back, and how to send it to us. Unless the equipment is faulty or has been sent to you by mistake, we won’t be able to reimburse you for the cost of returning it to us.


If we’re installing equipment for you, it’s your responsibility to make sure that the area where it’s going is completely ready for safe installation, and that all building work/preparation is finished by the time our engineers arrive on site. We realise that building work can over-run, and we’ll be as flexible as we can if this happens, however, we will require a minimum of 48 hours notice to delay an agreed install date. If this delay results in us incurring unavoidable costs eg storage or forklift hire, we reserve the right to invoice at cost plus 10%.

If our engineers arrive on-site and are unable to safely carry out the installation, we will have to charge you for this. These charges will cover, amongst others, manpower, transport, accommodation and equipment storage costs.

On completion, we request that you inspect the work done, and satisfy yourself that it’s to an acceptable standard. Any concerns you have should be raised with our engineers while they’re on site. We need you to formally sign off and accept our work at this point.

Our Quality Guarantee

Used properly all equipment comes with a comprehensive warranty. Your equipment should be serviced regularly, and AP is able to offer Service Agreements. For information please speak to your sales representative.

Thank you for taking the time to read this. We look forward to doing business with you.