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PRIVACY POLICY

BY READING AND CONTINUING TO USE THE SITE YOU AGREE TO THE FOLLOWING CONDITIONS OF USE.

At Absolute Performance, we like to operate at maximum transparency with all of our processes, the way we handle your data isn’t exempt from this.

This document explains how we collect, use and store your information.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We need this to fulfil your orders, provide customer service and handle returns. We keep a record of your contact history to provide you with customer service and support.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will also use most of the data above for our own internal analysis to help us better understand our customer base and how our customers use our website. We do this to provide you with a better, faster and safer shopping experience.

HOW CAN YOU MANAGE THE INFORMATION WE HOLD ABOUT YOU?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or the option to opt-in. How do I withdraw my consent?

You can opt-out of receiving marketing emails from us at any time by:

– Clicking the unsubscribe link at the bottom of any our marketing emails

– Contacting our customer support team

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@aperformance.co.uk

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

CRAFT COMMERCE

Our store is hosted on Craft CMS. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Craft’s data storage, databases and the general Craft application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

OUR THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal shopping experience, we do share your data with the following data controllers:

Stripe, who we use to process card payments

Active Campaign, Mailchimp, who we use to deliver our weekly newsletter

Facebook, Instagram, Twitter and Google for targeted advertising

Sage, is used to link customer orders to our internal stock control processes

Website Improvements:

We use Google Analytics to monitor visitors usage of our website, the data is not linked to individual users but it allows us to see how our website is used and to continually improve our website to offer you an improved experience.

Customer Support:

To help provide support to our website visitors we use Active Campaign Forms which are available to all website visitors if they need any help or have any questions.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

ONLINE ADVERTISING

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers personal and relevant adverts on other websites. The adverts you see will be based on information that we hold about you, for example:

  • Your purchase history
  • Products, you have viewed
  • Your interests, as set by you

By visiting our website and consenting to our use of cookies, or by shopping with us and agreeing to our terms and conditions and privacy and cookie policy, you are agreeing to be served browsing based advertising.

COOKIES

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your chosen products in your basket
  • Sending you email reminders about products you’ve left behind (only if you have opted-in to receive email marketing from us) Analysing web page traffic to make sure that you and other customers can find what you are looking for easily

When you first land on our website, we will show a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on

You can also update your privacy settings in our cookie settings page.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not

Google Tag Manager

Facebook Pixel Code

Hubspot embed Code

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

RETAINING YOUR INFORMATION

We will keep your personal information for as long as you have an order with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

YOUR RIGHTS

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information, i.e using it for all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these right, at any time. If you have any questions or wish to exercise your rights please email us at info@aperformance.co.uk

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS

In compliance with the EU GDPR Directive 25th May 2018, If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Lead at info@aperformance.co.uk, or write to us at:

Data Protection Lead:

 

Absolute performance
Unit 17 Waterside Business Park
Lamby Way
Cardiff
Cf32ET

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